Privacy

Brush with Bamboo collects personal information about you during the checkout process on our store. We do not sell, rent or lease this information, and only share or transfer information required to process your order with specified third-parties (eg. payment processing, shipping).

If you ever have questions or concerns about privacy while using our site, or would like to request copies of or removal of your personal information that we have stored, please contact us at info@brushwithbamboo.com and we’ll be happy to assist you.

What we collect and store

While you visit our site, we’ll track:

  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping ensuring compatibility for all customers
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

Brush with Bamboo is based in the USA and any information that we directly collect is stored on servers in the USA.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What personal information we share with others

We share information with third parties who help us provide our orders and store services to you; for example —

Payments

We accept payments through PayPal, Stripe and Amazon Pay, with you the customer choosing which payment processor to use. When processing payments, some of your data will be passed to these third parties, including information required to process or support the payment, such as the purchase total and billing information. For more details about privacy of these third-party payment processors, please see their privacy policies: PayPal Privacy Policy, Stripe, Amazon Pay.

Shipping

Orders are shipped via USPS with Stamps.com. When shipping your order, your shipping address is transferred to Stamps.com along with your order number. Please see the Stamps.com privacy policy for information on how they deal with privacy.

Marketing

If you opt-in to receive emails from us during checkout, we will occasionally send you newsletters with information about new products or important updates. Our newsletter emails are sent via MailChimp, and we transfer your email address and name to MailChimp to maintain our newsletter subscribers list. See the MailChimp privacy policy for more details.