FAQ / Shipping / Returns

Frequently Asked Questions About Our Materials

What are the bristles made from?
Our toothbrush bristles are 100% Castor Bean Oil and USDA Certified 100% Biobased – see the USDA Certification and Testing Paperwork here. This means that our bristles contain 0% fossil fuel. Our bristles are made in Germany.

Our 100% biobased bristles will eventually return to the soil. The time window for the breakdown would vary depending on soil activity conditions. Whether or not our bristles classify as “biodegradable” or “compostable” depends on the laws regarding these terms in your state or country. Different countries have different regulations regarding the timelines needed for a product to be called “biodegradable” or “compostable”. On our side, we have certified that our bristles are 100% biobased and 0% fossil fuel.

Note about other companies claiming to have “biodegradable bristles”: Always ask for testing paperwork for any claim made regarding biodegradation or biobased contet. Avoid bristles made from PLA (Polylactic Acid) – this is a material made from GMO corn; it also breaks down too quickly to be appropriate for repeated use in the mouth.

What is the compostable wrapper/bag made from?
Brush with Bamboo eliminated the wrapper around our toothbrushes in March of 2019. All toothbrushes are now packaged in a paper box only.

Is Brush with Bamboo vegan?
Yes all of our products are vegan: no animal testing, no animal parts. Only plant-based components are used.

Are your products certified or tested?
Yes, our toothbrushes and straws are tested and certified by third parties. For more information, see our Lab tests and certification page.

Where is Brush with Bamboo made?
Our toothbrushes are a Product of USA and China. Our special plant-based bristles are made in the USA. All other components are made in China. Click here to view photos of our team and operations in China. We’ve gone the extra mile to ensure safety: the toothbrushes are verified chemical-free and BPA-free by U.S. testing agencies. We also have a full-time American-managed team on the ground in China ensuring worker safety, cleanliness, and good working conditions.

Given that you’re harvesting bamboo, what about panda welfare?
We use Moso bamboo to make our brushes. Pandas eat 42 species of bamboo, but Moso bamboo is not one of them. So this type of bamboo is not food for pandas, nor do pandas inhabit the area where we harvest.

What type of bamboo is used and is it sustainably grown?
The type of bamboo used for our toothbrushes is Giant Moso Bamboo, which is a bamboo timber. Our bamboo comes from a mountain range in South China where it grows wild – covering entire mountains. Accordingly, this is not farmed bamboo – it is wild harvested organic bamboo. No pesticides or fertilizers are ever used – in fact, it would be impossible to do so. Our bamboo is never even watered – it is entirely rain-fed. When a stalk of bamboo is cut to make toothbrushes, another bamboo stalk takes its place and grows to full length (50-75ft) in only 2 years! See Rich and Ro pictured with fresh organic bamboo below. This bamboo is boiled in pure water, then air dried, then carved into toothbrushes – that’s it. Just pure, natural, organic bamboo.

Wild organic bamboo – never even watered. Only rainfed. The supply is so vast that we are barely using 1% of it. With 16 Billion plastic toothbrushes produced every year, bamboo toothbrushes are only 0.03% of the global supply. We could do with more bamboo, less plastic.
Rich and Ro pictured. This bamboo will be processed into bamboo toothbrush handles. New bamboo shoots will grow to this size in just 2 years.



Shipping and Returns

Where are orders shipped from?
All orders are shipped from our Los Angeles office in Diamond Bar, CA.

Do I have to pay customs duties?
For non-USA customers, import duty and taxes may be due when importing goods, whether by a private individual or a commercial entity. These charges, if any, are not included in the checkout total, and all such charges will be collected by local customs authority from the importer (you) at the time of delivery.

What returns do you accept?
We accept returns of products purchased on BrushwithBamboo.com. If you purchased your product from another retailer please return it to that retailer.

What is your return policy?
If for any reason you are not satisfied with your purchase made on Brush with Bamboo, simply return it we will happily credit your original form of payment. Please email us at info@brushwithbamboo.com or call at +1 (909) 265-4ECO. We are here to help you!

Where do I send my return?
You can send your returns to:

Brush with Bamboo Returns
324 S. Diamond Bar Blvd. #354
Diamond Bar, CA 91765

Make sure to enclose a copy of your original invoice and include your Return Authorization Number. Please select a shipping method that provides a tracking number and delivery confirmation, and keep a copy of these numbers for your records. Sorry – we can’t be responsible for lost returns.

My product has a manufacturing defect, what should I do?
We do our best to make sure each item is perfect, but occasionally there can be a glitch. If you have a quality problem with one of our products, please contact us at info@brushwithbamboo.com. If possible, please include a photo!